{"id":1111,"date":"2015-09-14T11:57:21","date_gmt":"2015-09-14T08:57:21","guid":{"rendered":"http:\/\/responsalliance.eu\/rplearn\/?page_id=1111&lang=ro"},"modified":"2015-09-14T11:57:21","modified_gmt":"2015-09-14T08:57:21","slug":"rezultatele-invatarii-realizate-la-modulul-2","status":"publish","type":"page","link":"https:\/\/respons-alliance.eu\/rplearn\/?page_id=1111&lang=ro","title":{"rendered":"Rezultatele \u00eenv\u0103\u0163\u0103rii realizate la Modulul 2"},"content":{"rendered":"

Dac\u0103 a\u021bi lucrat la toate capitolele de la Modulul 2, ar trebui s\u0103 v\u0103 fi \u00eembun\u0103t\u0103\u021bit cuno\u0219tin\u021bele, aptitudinile \u0219i competen\u021bele \u00een domeniul rela\u021biilor social responsabile cu Pia\u0163a, \u00een conformitate cu Cadrele Europene de Calificare pentru Managerii Social Responsabili de Hotel \u015fi Restaurant (EQFs), definite \u00een cadrul sectorului Alian\u0163ei Competen\u0163elor din proiectul RESPONS. Lista acestor EQFs, mai exact toate cuno\u0219tin\u021bele, aptitudinile \u0219i competen\u021bele necesare pentru a reu\u0219i ca Manager de Hotel sau Restaurant Social Responsabil \u0219i sunt disponibile pentru desc\u0103rcare la adresa:
\nhttp:\/\/responsalliance.eu\/products\/european-qualifications-frameworks\/<\/a><\/p>\n

\u00cen tabelul de mai jos, ve\u021bi afla ce rezultate ale \u00eenv\u0103\u021b\u0103rii a\u021bi realizat \u00een cadrul acestui modul \u0219i modul \u00een care acestea se refer\u0103 la EQFs respective pentru managerii de hoteluri \u0219i restaurante<\/strong><\/p>\n

Rezultatele \u00cenv\u0103\u0163\u0103rii cuprinse \u00een Modulul 2<\/strong><\/p>\n

Zona de \u00cenv\u0103\u0163are A: Fundamentale de Drept \u0219i Economie<\/strong><\/p>\n

Capitol 1A: Managementul de hotel \/ restaurant
\n<\/strong>LO 1.1:\u00a0 \u00a0Planificarea, organizarea \u015fi controlul activit\u0103\u0163ii de marketing a hotelului;
\nLO 1.2: \u00a0\u00a0Organizarea \u015fi realizarea publicit\u0103\u0163ii \u015fi rela\u0163iilor publice;
\nLO 1.5:\u00a0\u00a0 Cunoa\u015fterea \u015fi aplicarea tehnicilor pentru comunicarea extern\u0103 responsabil\u0103<\/p>\n

Zona de <\/strong>\u00eenv\u0103\u0163are<\/strong> B: Stiin<\/strong>\u0163e Aplicate<\/strong><\/p>\n

Capitol 3\u0412:\u00a0 Protec<\/strong>\u0163ia mediului \u015fi dezvoltarea durabil\u0103
\n<\/strong>LO 3.3:\u00a0 Aplicarea principiilot de marketing verde \u015fi dezvoltare durabila<\/p>\n

Zona de \u00eenv\u0103\u0163are C: Organizarea activit\u0103\u0163ii in \u00a0hotel\/ restaurant<\/strong><\/p>\n

Rezultatele \u00cenv\u0103\u0163\u0103rii <\/strong><\/p>\n

Capitol<\/em><\/strong> 5C: <\/strong>Tehnici <\/strong>profesional<\/strong>e<\/strong> \u015fi <\/strong>comerciale
\n<\/strong>LO 5.4:\u00a0 Controlul servirii oaspe\u0163ilor \u00een timpul \u015federii;
\nLO 5.5: Primirea \u015fi procesarea reclama\u0163iilor (pl\u00e2ngerilor).<\/p>\n

Capitol 6 C: Servicii suplimentare ale hotelului
\n<\/strong>LO 6.1: \u00a0Preg\u0103tirea,diferen\u0163ierea, personalizarea \u015fi negocierea ofertelor;
\nLO 6.4 : Planificarea \u015fi organizarea promov\u0103rii serviciilor suplimentare \u015fi evenimentelor speciale.<\/p>\n

Capitol 7C:\u00a0 Evaluarea calit\u0103\u0163ii serviciilor oferite
\n<\/strong>LO 7.1:\u00a0 Organizarea evalu\u0103rii satisfac\u0163iei oaspe\u0163ilor;
\nLO 7.2 : Asigurarea contactului permanent cu oaspe\u0163ii \u00een vederea cre\u015fterii calit\u0103\u0163ii serviciilor<\/p>\n

Rezultatele \u00cenv\u0103\u0163\u0103rii<\/strong> EQF pentru manarii de restaurant social responsabili:<\/strong><\/p>\n

Capitol 5C: Tehnici profesionale \u015fi de v\u00e2nzare \u00een buc\u0103t\u0103rie
\n<\/strong>LO 5.1:\u00a0 Planificarea \u015fi\u00a0 calculul costurilor produc\u0163iei culinare ;
\nLO 5.2: Organizarea achizi\u0163ei de alimente, b\u0103uturi, consumabile etc., negocierea \u015fi and controlul livr\u0103rilor.<\/p>\n

Capitol 6C: <\/strong>Tehnici profesionale \u015fi de v\u00e2nzare \u00een restaurant (sala de mese)
\n<\/strong>LO 6.3:\u00a0\u00a0\u00a0\u00a0\u00a0 Primirea \u015fi procesarea reclama\u0163iilor (pl\u00e2ngerilor).<\/p>\n

Capitol 7C:\u00a0 Managementul evenimentelor In-house
\n<\/strong>LO \u00a0\u00a07.1:\u00a0\u00a0\u00a0 Preg\u0103tirea,diversificarea \u015fi personalizarea ofertei;
\nLO \u00a0\u00a07.2: \u00a0\u00a0\u00a0Organizarea \u015fi controlul evenimentelor speciale \u2013 banchete, nun\u0163i, seminarii, mese festive.<\/p>\n","protected":false},"excerpt":{"rendered":"

Dac\u0103 a\u021bi lucrat la toate capitolele de la Modulul 2, ar trebui s\u0103 v\u0103 fi \u00eembun\u0103t\u0103\u021bit cuno\u0219tin\u021bele, aptitudinile \u0219i competen\u021bele \u00een domeniul rela\u021biilor social responsabile cu Pia\u0163a, \u00een conformitate cu Cadrele Europene de Calificare pentru Managerii Social Responsabili de Hotel \u015fi Restaurant (EQFs), definite \u00een cadrul sectorului Alian\u0163ei Competen\u0163elor din proiectul RESPONS. Lista acestor EQFs, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1070,"menu_order":100,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/pages\/1111"}],"collection":[{"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1111"}],"version-history":[{"count":1,"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/pages\/1111\/revisions"}],"predecessor-version":[{"id":1112,"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/pages\/1111\/revisions\/1112"}],"up":[{"embeddable":true,"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=\/wp\/v2\/pages\/1070"}],"wp:attachment":[{"href":"https:\/\/respons-alliance.eu\/rplearn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}